1. Bridal Gowns - Customers are required to pay a ‘50% non-refundable deposit’ on the date of ordering all bridal gowns. Monies are not refundable nor are they transferable to other goods once an order has been placed (Sale of Goods act 1979).

1. Additional Fabrics, Trims & Rush Order Fees - Customers are required to pay the full balance upon ordering / time of purchase. Monies are not refundable nor are they transferable to other goods once an order has been placed (Sale of Goods act 1979).

2. Shoes, Accessories & Jewellery - Customers are required to pay the full balance upon ordering / time of purchase.  Monies are not refundable nor are they transferable to other goods once an order has been placed (Sale of Goods act 1979).

3. Goods ordered that are not available from stock normally take up to ‘20-24 weeks’ for delivery. All other goods sold 'off the rail' are sold as seen; therefore it is the customers responsibility to make sure that they are happy with the goods at the time of purchase. 

4. Shade Bridal Boutique Ltd will not accept responsibility for the condition of goods once they have left the premises.

5. The price of ‘gowns excludes all costs in respect of alterations’ & this is an external service not provided by Shade Bridal Boutique Ltd.

6. Exact colours & shades on fabrics and designs on trim, including beading & lace, cannot always be guaranteed, as all ordered garments are hand-made & subject to some variation.

7. All garments are ordered to a standard size offered by the designers, which often differs from those found on the high street.  

8. All gowns will be ordered to the brides measurements taken at the time of order & will require some alterations.

9. After a sales order has been signed & the order placed, Shade Bridal Boutique Ltd cannot & will not accept any responsibility in respect of any changes which may occur in the customer's size & body shape.

10. Customers are required to settle any outstanding balance due by booking in for a Celebration Appointment within ‘14 days’ of notification of an ordered gown arriving in store.  This requirement is set by the designer & forms part of their terms of supply.

11. All outstanding monies relating to the purchase of your wedding gown must be paid & cleared in full before the gown can be released to the seamstress for alterations.

12. In the event of a wedding or occasion being cancelled for any reason whatsoever, balance on ordered goods becomes payable immediately & all items must be collected. There will be no exception & no monies refunded.

13. Customers should retain their sales contracts & any other receipts as proof of purchase.

14. Customers who cancel their sales contracts are not entitled to any refund. Please be aware that once gowns or accessories are ordered, minimum cancellation periods from suppliers apply to Shade Bridal Boutique Ltd & under no circumstances can this be changed.

1. If customers do not collect their goods (even if paid for in full) within ‘3 months’ of the specified occasion date passing, then the contract for goods will be deemed cancelled without further notice & any monies paid will not be refunded. The uncollected goods will then be returned to Shade Bridal Boutique Ltd to be re-sold.

1. All goods held in store are covered by a comprehensive insurance policy until the wedding date only.

2. The Terms & Conditions outlined above do not affect the customers statutory rights.

PLEASE NOTE: Alterations are a separate service provided by an independent seamstress.

1. ‘Shade Bridal Boutique Ltd' may recommend experienced bridal seamstresses. Recommended seamstresses are independent service providers & are completely separate from 'Shade Bridal Boutique Ltd'. There is no obligation to use a recommended seamstress & brides are free to choose their own alterations specialist.

2. All alterations appointments, fittings, quotations, advice & arrangements are made directly between the bride & her chosen seamstress. If using a recommended seamstress, she will contact you directly to arrange your first fitting.

3. All alterations costs must be paid directly to the seamstress. 'Shade Bridal Boutique Ltd' does not take payment for alterations, provide quotations for alterations or have any involvement in the financial arrangement between brides & the seamstress.

4. The seamstress is fully responsible for all alterations & workmanship carried out on the garment. 'Shade Bridal Boutique Ltd' accepts no responsibility or liability for any alterations, workmanship, advice, damage, loss or other issues arising from the alterations service. Any concerns must be addressed directly with the seamstress concerned.

5. It is 'the customer's' responsibility to make sure that they are happy with their gown at the time of release from the seamstresses & ‘Shade Bridal Boutique Ltd' accepts no responsibility.